Shipping policy

Processing Time

All orders are processed within 2–5 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping Rates

We ship internationally to a wide range of countries. Shipping rates are calculated based on the weight and destination of your order and will be displayed at checkout before you complete your purchase.

As a general guide:

Europe & nearby regions – rates start from approximately $5.49 USD

Australia & other destinations – rates start from approximately $12.49 USD

Delivery Times

Estimated delivery times vary by destination:

Europe: 5–14 business days

Rest of the world: 10–21 business days

Please note that delivery times are estimates and may be affected by customs clearance, public holidays, or courier delays beyond our control.

Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in our shipping rates. We recommend checking with your local customs office for more information.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this to monitor your delivery status.

Lost or Delayed Packages

If your order hasn't arrived within the estimated timeframe, please contact us at chanellefitnessco@gmail.com and we'll do our best to assist you.